Request a Return

We want you to be completely satisfied with your purchase from Rewear Club. If you change your mind, you have 14 days from the date of delivery to request a return.

Before You Request a Return

Please ensure your item meets the following criteria to be eligible for a refund:

• Security Tags: If your item arrived with a "Rewear Club" security tag, it must still be attached and untampered with. Removal of this tag constitutes your final acceptance of the item's condition and authenticity.
• Condition: The item must be in the exact same condition as received—unworn, unwashed, and with all original designer tags (if applicable) intact.
• Mystery Boxes: We only accept returns for the entire Mystery Box. We cannot accept partial returns or exchanges for individual items within a box. All items must be returned together with their respective tags.

How to Start Your Return

1. Email Us: Send an email to info@rewearclub.co.uk with your Order Number and the reason for the return.
2. Review: Our team will review your request within 24–48 hours.
3. Ship It Back: Once accepted, we will provide you with a link to purchase a return shipping label. Please note that return postage is at the buyer's expense.
4. Inspection & Refund: Once we receive and inspect the item, we will process your refund to your original payment method within 10–14 business days.

Important Notes

• Return Window: Following your request, the items must be back with us within a further 14 days.
• Faulty Items: If you believe your item is faulty or was misrepresented (beyond the disclosed pre-loved wear), please include photos in your email so we can prioritise your case.
• Exemptions: For hygiene reasons, underwear, swimwear, and earrings cannot be returned if the packaging or hygiene seal has been broken.

Questions?

If you have any questions regarding your return, please contact us at info@rewearclub.co.uk.